Frequently Asked Questions

VetVisit AI is an AI-powered veterinary scribe that listens to your consults and automatically generates clinical documentation. It transcribes conversations in real-time, identifies speakers, and creates structured notes like Vet SOAP notes, Wellness Exams, and Client Discharge Instructions.

Simply start a recording during your consult. VetVisit AI captures the conversation, transcribes it with speaker identification, and then uses AI to generate a complete clinical note in your chosen format. You can review, edit, and copy the note into your practice software.

VetVisit AI works in any modern web browser on desktop, laptop, or tablet. We support Chrome (recommended), Safari, Firefox, and Edge. All you need is a microphone and internet connection.

VetVisit AI works on any device today through the web app — including recording consults from your iPhone or iPad browser. A native iOS app is coming soon.

VetVisit AI costs $70/month per provider, or $50/month when billed annually ($600/year). This includes unlimited sessions, all templates, AI assistant, and team features. Save over 28% with annual billing.

Yes! All new users get a 7-day free trial with full access to all features. No credit card required to start.

No! All paid plans include unlimited sessions. Record as many consults as you need without worrying about usage limits or overage charges.

Yes, you can cancel your subscription at any time. You'll retain access until the end of your current billing period. There are no cancellation fees or long-term contracts.

VetVisit AI includes 29 vet note templates — covering routine care (Vet SOAP, Wellness/Annual Exam, Sick Visit, Vaccination, Recheck), procedures (Dental, Surgical, Anesthesia), specialty visits (Dermatology, Behavior, Equine Lameness, Emergency Triage), and client-facing documents (Discharge Instructions, Referral Letters) — plus custom templates and an AI template assistant to build your own.

Yes! VetVisit AI works great for telehealth and virtual consults. Use a headset for best results, and ensure your system audio routes through your microphone to capture both sides of the conversation.

There's no hard limit on recording length. VetVisit AI can handle extended visits, procedures, and multi-hour sessions. For best results, we recommend keeping individual recordings under 2 hours.

VetVisit AI supports transcription in English, Spanish, French, Portuguese, and several other languages. The AI can generate notes in the same language or translate to English.

Absolutely! You can edit notes directly or use the AI assistant to make changes. Ask the AI to "expand the assessment," "add differentials," or make any other modifications you need.

No. HIPAA governs human medical records and doesn't apply to animal patient data. That said, we take data protection seriously: your recordings, transcripts, and notes are encrypted in transit and at rest, stored on secure servers in the United States, and never used to train AI models. See our Security page for details.

All data is encrypted in transit and at rest on secure US-based servers. Audio recordings are automatically deleted 7 days after the visit — moved to encrypted archive storage after the first 24 hours, then permanently removed. Your data is never used to train AI models.

Briefly, yes. Audio stays on fast local storage for the first 24 hours to power transcription, then moves to encrypted archive storage. It is permanently deleted 7 days after the visit. We retain only the text transcript and generated notes, which you can export or delete at any time.

VetVisit AI saves audio locally during recording. If you lose connection, the audio is preserved and will process when you reconnect. You won't lose your session.

VetVisit AI requires an internet connection for transcription and note generation. However, recording works offline, and content will process when you reconnect.

Transcription accuracy is highest with clear audio and minimal background noise. Our AI recognizes veterinary terminology, drug names, and clinical language across species and specialties.

Built-in laptop microphones work, but external USB microphones or headsets provide better quality. Position the microphone to capture both you and the client clearly.

Reach our support team via our contact page. We usually reply within 1-2 business days.

Yes! We offer free onboarding calls for new teams. Enterprise customers receive dedicated training sessions. Schedule a demo through our website to get started.