Terms of Service

1. Acceptance of Terms

By accessing or using VetVisit AI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

VetVisit AI provides an AI-powered medical documentation platform that:

• Records and transcribes patient encounters
• Generates clinical documentation including SOAP notes and other formats
• Provides tools for reviewing and editing generated documentation

3. Eligibility

The Service is intended for use by licensed veterinary professionals in the United States. By using the Service, you represent that you:

• Are a licensed veterinarian or authorized staff member of a veterinary practice
• Are at least 18 years of age
• Have the legal authority to enter into these Terms
• Will use the Service only for lawful purposes in accordance with applicable regulations governing veterinary practice

4. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or use
• Keeping your account information up to date

5. Subscription and Payment

5.1 Pricing

The Service is offered at $70 per user per month for monthly billing, or $50 per user per month ($600 per user per year) for annual billing. Pricing is subject to change with 30 days notice.

5.2 Free Trial

New users receive a 7-day free trial. No credit card is required to start the trial. At the end of the trial, you must subscribe to continue using the Service.

5.3 Billing

Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method on a recurring basis. You may cancel at any time, and cancellation will take effect at the end of the current billing period.

5.4 Refunds

We offer a 14-day money-back guarantee for new subscribers. If you are unsatisfied within the first 14 days of your paid subscription, contact support for a full refund. After that period, subscriptions are non-refundable.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations governing veterinary practice
• Record client encounters without proper consent as required by applicable law
• Share your account credentials or allow unauthorized access
• Attempt to reverse engineer, decompile, or disassemble the Service
• Interfere with or disrupt the Service or servers
• Use the Service to transmit malware or malicious code
• Resell or redistribute the Service without authorization
• Use the Service in a manner that infringes on intellectual property rights

7. Client Consent

You are solely responsible for obtaining appropriate client (pet owner) consent before recording encounters. This includes:

• Informing clients that their pet's visit will be recorded
• Explaining how the recording will be used for documentation purposes
• Obtaining consent in accordance with your state's recording consent laws
• Documenting consent as required by your organization's policies

8. Professional Responsibility

The Service is a documentation tool, not a diagnostic or clinical decision-making system.

• You retain full professional responsibility for all clinical documentation
• AI-generated notes must be reviewed and approved before use
• You are responsible for ensuring accuracy and completeness of all documentation
• The Service does not replace your clinical judgment or professional obligations

9. Data Protection

We maintain administrative, physical, and technical safeguards designed to protect the veterinary medical records and other information you submit to the Service, including encryption of data in transit and at rest, access controls, and staff confidentiality obligations.

Note: HIPAA (the U.S. Health Insurance Portability and Accountability Act) governs human patient health information and does not apply to veterinary or animal medical records; it does not apply to the Service.

10. Intellectual Property

The Service, including all software, algorithms, designs, and content, is owned by VetVisit AI and protected by intellectual property laws. You retain ownership of your patient documentation and clinical content.

You grant us a limited license to process your content solely to provide the Service. We do not claim ownership of your clinical documentation.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI-generated content may contain errors and must be reviewed by qualified veterinary professionals.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETVISITAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless VetVisit AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you violate these Terms or engage in conduct that we determine is harmful to other users or our business.

Upon termination, you may export your data within 30 days. After that period, we may delete your data in accordance with our data retention policies.

15. Modifications to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before taking effect. Your continued use after changes become effective constitutes acceptance of the modified Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

17. Contact Information

For questions about these Terms, please contact: